FuseRig Returns & Warranty Policy

Last Updated: July 11, 2026

This policy applies to FuseRig products purchased directly from fuserig.com.

30-Day Money-Back Guarantee

We want you to feel confident trying FuseRig. If you’re not satisfied for any reason, you may request a return within 30 days of delivery—no explanation required.

Opened and reasonably tested products are eligible for return. FuseRig will provide a prepaid return shipping label, so you will not pay return shipping or a restocking fee.

To start a return, email support@fuserig.com with your order number. After receiving the prepaid return label, please give the package to the designated carrier within 14 days.

The product must be returned with its main components and included accessories. Original packaging is not required. Normal signs of reasonable product evaluation will not affect return eligibility.

Returns involving intentional damage, substantial misuse, unauthorized modification, or substantial missing parts may not qualify for a full refund.

Refunds

Once the returned item is received, we will inspect it only to confirm that it includes its main components and has not been intentionally damaged, substantially misused, or modified.

Eligible returns will receive a full refund of the product purchase price and applicable sales tax to the original payment method.

There is no return shipping fee or restocking fee.

FuseRig will issue the refund within 5 business days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Optional expedited outbound shipping charges, if offered and selected, are non-refundable unless the return results from a product defect, an incorrect item, shipping damage, or another error by FuseRig.

Incorrect, Defective, or Damaged Orders

If your order arrives damaged, defective, incomplete, or incorrect, email support@fuserig.com with your order number and clear photos or video when relevant.

FuseRig will cover return and replacement shipping for confirmed product defects, order errors, or shipping damage.

Depending on the circumstances, FuseRig may provide:

• A replacement product;
• A replacement component; or
• A full refund.

Limited-Return Situations

FuseRig may refuse or reduce a refund only when:

• The return request is submitted more than 30 days after delivery;
• The product is returned with substantial components or accessories missing;
• The product has been intentionally damaged, substantially misused, or modified without authorization; or
• The damage resulted from use clearly inconsistent with the product’s intended purpose or published safety guidance.

Exchanges

FuseRig does not currently guarantee direct exchanges.

To select a different finish, you may return the original product under the 30-Day Money-Back Guarantee and place a new order.

Defective, damaged, or incorrect products may be replaced directly after review by FuseRig.

1-Year Limited Warranty

FuseRig LLC provides a 1-year limited warranty beginning on the product’s original delivery date.

This warranty covers defects in materials or workmanship that occur during normal intended use.

What This Warranty Covers

• Manufacturing defects in the FuseRig main body;
• Manufacturing defects in included non-consumable hardware; and
• Failures caused by defects in materials or workmanship during normal intended use.

What This Warranty Does Not Cover

• Normal cosmetic wear, scratches, finish changes, or discoloration;
• Normal depletion or wear of consumable components, including batteries, glow sticks, ferro rods, cords, and similar replaceable materials;
• Damage caused by accidents, misuse, abuse, improper storage, or unauthorized modification;
• Damage caused by using the product outside its intended purpose;
• Loss or theft;
• Damage caused by third-party handling; or
• Damage resulting from failure to follow published instructions, warnings, or care guidance.

Warranty Remedies

For a valid warranty claim, FuseRig LLC will, at its option:

• Repair the affected product or component;
• Provide a replacement product or component; or
• Refund the original product purchase price if repair or replacement is not reasonably available.

FuseRig LLC will cover reasonable shipping costs associated with an approved warranty remedy.

How to Make a Warranty Claim

Email support@fuserig.com and include:

• Your order number or other valid proof of purchase;
• A description of the issue; and
• Clear photos or video when relevant.

FuseRig may ask you to complete reasonable troubleshooting steps or return the affected product for inspection before providing a warranty remedy.

This limited warranty gives you specific legal rights. You may also have other rights that vary by state. Nothing in this policy limits any rights that cannot legally be limited under applicable law.

Delivery Issues

If tracking shows that a package was delivered but you cannot locate it, first check the delivery location, household members, neighbors, and the carrier’s tracking information.

Then email support@fuserig.com with your order number and any available carrier case details. FuseRig will review the circumstances and determine the available next steps.

Contact and Warranty Provider

This policy and limited warranty are provided by:

FuseRig LLC
1501 S Greeley Hwy, Ste C1098
Cheyenne, WY 82007
United States

Email: support@fuserig.com